Ford · Customer satisfaction program · issued 2019-06-24
Ford Customer satisfaction program 19N05
Customer Satisfaction Program 19N05: Certain 2011-2017 Model Year Explorer Vehicles - Carbon Monoxide Concern
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This is a one-time service program. This program will be in effect through July 31, 2022. There is no mileage limit for this program.
Where this shows up in our reports
- 2016 Ford Explorer: Exhaust fumes into the cabin — Customer Support Program 19N05 — A mechanic explains that in cases with no oil leak, 'the exhaust fumes from the rear exhaust get inside the cabin.' Ford created a CSP — a Customer Support Program, the industry's quiet extended-coverage — numbered 19N05, covering 2011-2017 Explorers for this concern.
- 2017 Ford Explorer: Exhaust in cabin, toe-link, and pillar-trim recalls — The 2017 shares the gen-5 recall and program stack: the carbon-monoxide/exhaust-odor Customer Support Program 19N05 (2011-2017), the rear toe-link fracture recalls (19V-435, salt-belt expansions 20V-675/21V-537, and a 2017-2019 expansion 26V-101), and the A-pillar (24V-031) and B-pillar (25V-347) trim-detachment recalls that dominate recent complaints with parts-delay reports.
Source: NHTSA document 10162412