Toyota's transmission program ZJC / POL19-04 — and why it may not cover youmajor
- 3.5L V6
This is a Customer Support Program, not a safety recall, so it will not show up if you simply search the VIN for recalls — you have to ask a Toyota dealer about it by name. Toyota's wording: it has 'received reports about potential symptoms, such as a whine noise from the transmission while driving, harsh shifting, reduced power, and master warning light/check engine light illumination, in the subject vehicles that are equipped with a model UA80 transmission', caused by a washer tab that 'was not sufficiently bent during assembly'. Read the coverage line carefully. Toyota's bulletin states that the UA80 is covered by the New Vehicle Limited Warranty for five years or 60,000 miles — that is the ordinary factory warranty, long expired on a 2017, not the program. The bulletin summary never states how long the program itself runs or what mileage it reaches. So: verify the terms in the bulletin PDF and, more importantly, ask a dealer to check your specific VIN against it before you buy. Owners in the federal file repeatedly report being refused — 'my VIN was not included in the Customer Support Program', 'the dealer says this car is not covered' — and one writes that Toyota 'knows about this issue with thousands of cases regarding the faulty transmission, yet only a few are being covered'.
Sources: NHTSA complaint and recall databases, 2017 Toyota Sienna · NHTSA manufacturer communications — Toyota recall documents, UA80 program ZJC/POL19-04, sliding-door programs ZKI/ZH4/ZH5, fuel-pump settlement