Touchscreen and haptic-console interface complaintsmoderate
The most substantive 2023 theme is the interface. An owner described the center console's touch/haptic controls as easy to trigger by accident, the entertainment system as missing represented features, and the car occasionally shutting off or terminating calls — arguing the design is distracting enough to be a safety concern, and noting Porsche 'made massive changes in the 2024 model.' This is a usability and distraction complaint rather than a mechanical defect, and the 2024 facelift addressed much of it. Spend real time in the infotainment and console on a test drive to judge whether the pre-facelift interface bothers you.
Sources: NHTSA complaint database, 2023 Cayenne (all trims/bodies file under model CAYENNE)