VinCanary

Reliability report · 2018 Jeep Cherokee · Updated July 2026

Half the complaint volume of the years on either side, and it is inside the Power Transfer Unit replacement recall. The 2018 is the quietest of the pre-refresh cars, provided the 2.4L has not been drinking oil since new.

680 complaints makes 2018 the quietest of the four pre-refresh years, and by a wide margin. It is still a Power Transfer Unit story: owners describe the Service 4WD light, a grinding noise, stripped splines and cars that will not shift. The difference from 2016 is that 2018 falls inside recall 25V-011 (Chrysler code 01C), where 'dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary, free of charge.' The difference from a happy ending is that recall eligibility runs by VIN, and this year's file contains several owners with the identical failure whose VIN was excluded, including the one quoted above facing a bill over $3,000.

The 2018 2.4L Tigershark is where the oil-consumption story is loudest in owner accounts. One owner filmed himself putting in 'quarts plural of oil in this thing every month' on a car bought new, and filmed the sequel when Chrysler mailed him what he correctly described as 'not a recall, technically it's called a customer satisfaction notification.' That program is XB1, published as Warranty Bulletin D-23-01 for select 2014 to 2019 Cherokees, and its procedure is 'performing an oil consumption verification test and possibly replacing the long block.' Two federal recalls also hit the 2018 2.4L specifically: a cracked oil pump housing that can fail the pump and stall the engine (17V-670), and a fuel tube that 'may leak fuel into the engine compartment' (18V-282).

Everything else is familiar. The nine-speed automatic, built by the German gearbox maker ZF, needs a long, warm test drive. The 3.2L V6 weeps oil from its filter housing. And 18V-524 replaces the powertrain control module on a batch of cars whose voltage regulator chip can fail and cause a stall or no-start. On a 2018 the recall record is most of the purchase decision: buy the one with a PTU repair order in the file and an oil-consumption test on record, not the one with a clean-looking dashboard.

Evidence: 680 NHTSA complaints · 7 recall campaigns · 9 mechanic & forum sources

Canary status

Squawking

What that means: 680 federal complaints, roughly half of 2016, 2017 or 2019. The Power Transfer Unit still dominates the file, but 2018 is covered by recall 25V-011, which replaces the unit rather than reprogramming around it. What keeps this year from being calm is the 2.4L four-cylinder: 2018 is the model year where owner accounts of oil consumption are loudest, and where two separate engine recalls landed on that same engine.

CalmChirpingSquawkingFainted

680

Federal complaints

7

Recalls

over $3,000

PTU repair when the VIN is excluded (one owner's dealer figure)

$0

PTU replacement under recall 25V-011

Known issues

Ranked by the cost of ignoring them. Every claim carries its source.

Power Transfer Unit failure, and the VIN lottery

major

The Power Transfer Unit, or PTU, is the small gearbox that drives the front wheels. Its input splines strip, and Jeep's own recall language describes the result as loss of drive in motion and loss of the Park function when stationary. The 2018 file is full of it: 'The PTU has failed and caused damage to splines. This failure caused the engine light to come on intermittently and failure to shift.' 'The PTU has been making a grinding noise, and the car feels different to drive.' 2018 sits inside recall 25V-011 (code 01C), which covers 2017 to 2019 and replaces the PTU as necessary, free, with owner letters mailed from February 2026. But coverage is by VIN and not every car is in it. One owner in this year's file: 'Jeep has a recall but my VIN isn't included. It is going to cost over $3000 to get it fixed.' Check the VIN against the campaign before you assume you are protected.

What to check

Pink and cleanServiced. Proceed.

Dark brownDamage underway.

PTU replacement under recall 25V-011

$0

PTU repair when the VIN is excluded (one owner's dealer figure)

over $3,000

Sources: NHTSA complaint database, 2018 Jeep Cherokee · NHTSA recall campaign records, 2018 Jeep Cherokee

2.4L Tigershark oil consumption, and the XB1 programmajor

  • 2.4L Tigershark I4

2018 is the model year where owner accounts of this are loudest. One owner documented adding 'quarts plural of oil in this thing every month' on a car bought new, and was told by the dealership that 'the 2.4 liter engine is just really bad about that, they're known to consume a lot of oil.' Months later the same owner received Chrysler's program letter and noted, correctly, that it is 'not a recall, technically it's called a customer satisfaction notification.' The program is XB1, published as Warranty Bulletin D-23-01 for 'Select 2014 - 2019 Jeep Cherokee (KL),' and its procedure is 'performing an oil consumption verification test and possibly replacing the long block.' The same owner made a distinction worth repeating: 'this does not apply to the turbo engine, I'm talking about the four-cylinder naturally aspirated engine, the 2.4 liter.' Chrysler also has a 2017 and 2018 note telling dealers to call engineering before replacing a Tigershark long block, which is what a manufacturer does when it is tracking a pattern. Coverage terms are not stated in the bulletin summary; check eligibility by VIN.

Sources: NHTSA manufacturer communications, Jeep Cherokee (XB1 / Warranty Bulletin D-23-01 oil consumption; Tigershark long-block engineering notice; shift-quality and Service Shifter bulletins; Pentastar oil filter adapter bulletin) · Independent mechanic and owner channel transcripts, Jeep Cherokee KL (incl. two owner videos on one 2018 2.4L)

$0 if covered, verify by VIN

Oil consumption test and long-block replacement under XB1

quarts per month in the worst cases

Topping up between changes if it is out of coverage

Two 2.4L engine recalls: cracked oil pump housing and a leaking fuel tubemajor

  • 2.4L Tigershark I4

Both of these landed on the 2018 2.4L specifically. Recall 17V-670 (Chrysler code T65) covers 2018 Cherokee and Compass with 2.4L engines whose engines 'may have a cracked oil pump housing that can result in oil pump failure,' and if the oil pump fails the engine stalls. Dealers inspect the pump and replace it as necessary, free. Recall 18V-282 (code U39) covers 2018 Cherokees with a 2.4L that 'may have been manufactured with a fuel tube that may leak fuel into the engine compartment,' which is a fire risk with an ignition source right there; dealers inspect and replace the tube, free. Neither is optional and neither is expensive to confirm. Look both up by VIN before anything else on a 2018 four-cylinder.

Sources: NHTSA complaint database, 2018 Jeep Cherokee · NHTSA recall campaign records, 2018 Jeep Cherokee

$0

Both recall remedies (17V-670, 18V-282)

Powertrain control module stall recall, 18V-524major

The powertrain control module, or PCM, is the computer that runs the engine. On a batch of 2018 and 2019 Cherokees, plus a long list of other Fiat Chrysler vehicles, that module 'may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.' A stall in traffic is the reason this is a safety recall. Dealers replace the whole module, free, under Chrysler code U87. This is a straightforward VIN check with a straightforward answer, and it is exactly the sort of campaign a private seller has never heard of.

Sources: NHTSA complaint database, 2018 Jeep Cherokee · NHTSA recall campaign records, 2018 Jeep Cherokee

$0

Recall remedy (18V-524)

The nine-speed automatic and the Service Shifter faultmoderate

The ZF nine-speed automatic (the 948TE, from German gearbox maker ZF) is the Cherokee's reputational weak point. A mechanic who repairs them says 'every second or third will have some kind of transmission issues' and describes replacing five or six, 'some of them were fixable, some of them were not.' For 2018 Chrysler published a shift-quality reprogramming bulletin describing 'longer than usual shift times when performing garage shifts (P to R and R to D)' and a 'bump' on a foot-on-throttle downshift. There is also a documented electronic shifter fault covering 2015 to 2018 cars: a 'Service Shifter' message on the cluster with communication codes U0103 and U0103-87. Jeep calls the fluid lifetime fluid, and the transmission is sealed with no dipstick and only drain and fill plugs, so assume nobody has serviced it. Warm it up and work every gear both ways before you buy.

Sources: NHTSA manufacturer communications, Jeep Cherokee (XB1 / Warranty Bulletin D-23-01 oil consumption; Tigershark long-block engineering notice; shift-quality and Service Shifter bulletins; Pentastar oil filter adapter bulletin) · Independent mechanic and owner channel transcripts, Jeep Cherokee KL (incl. two owner videos on one 2018 2.4L)

$0 under warranty, shop rate otherwise

Shift-quality reprogramming (service bulletin)

several thousand

Transmission replacement (mechanic reports it is sometimes the only fix)

3.2L Pentastar V6 oil filter housing leak and rocker tickmoderate

  • 3.2L Pentastar V6

The V6 is a 3.2L Pentastar, unique to the Cherokee. Its documented wear item is the oil filter adapter housing, which leaks at the joint with the block; Chrysler's bulletin spans model years 2014 to 2022 and directs dealers to replace the inlet O-ring and gaskets above 30,000 miles rather than the whole adapter. A mechanic puts the labor at three or four hours. The second V6 symptom is a ticking noise from the top of the engine caused by a worn rocker arm, which can develop into a misfire and is, in one reviewer's words, 'a pretty expensive fix.' Look for oil residue around the housing and listen at idle.

Sources: NHTSA manufacturer communications, Jeep Cherokee (XB1 / Warranty Bulletin D-23-01 oil consumption; Tigershark long-block engineering notice; shift-quality and Service Shifter bulletins; Pentastar oil filter adapter bulletin) · Independent mechanic and owner channel transcripts, Jeep Cherokee KL (incl. two owner videos on one 2018 2.4L)

3-4 hours labor plus parts

Oil filter housing leak repair (mechanic-quoted labor)

Halfshaft bearing cage, the label recall, and cruise controlmoderate

Three smaller campaigns. Recall 18V-494 (Chrysler code U78) covers 2018 all-wheel-drive Cherokees where 'the bearing cage for the right front halfshaft assembly may not have been properly heat treated,' which can break the cage and either cut drive or let the car move while in Park; dealers replace the halfshaft, free. Recall 17V-543 (code T53) is a compliance recall on 2017 and 2018 cars whose certification label was printed without tire and rim size information, fixed with a corrected label. Recall 18V-332 is the large multi-model cruise control campaign, where a wiring short can prevent cruise control from disengaging, fixed with a software flash. All free.

Sources: NHTSA complaint database, 2018 Jeep Cherokee · NHTSA recall campaign records, 2018 Jeep Cherokee

$0

All three recall remedies

PTU failed. Service 4 WD Light is on. Jeep has a recall but my VIN isn't included. It is going to cost over $3000 to get it fixed.
9 mechanic & owner sources

Shopping this year?

Get the printable pre-purchase checklist and an alert if this year’s recall sheet changes.

Open recalls

Free fixes at any Jeep dealer. Run the VIN — “completed” isn’t always completed.

  1. 25V-011Power Transfer Unit may become damaged and disengage the transmission from the differential, causing loss of drive power or loss of Park (2017-2019). Dealers update the drivetrain control module and PTU software and replace the PTU as necessary, free. Chrysler code 01C.open
  2. 17V-6702.4L engines may have a cracked oil pump housing that can cause oil pump failure and an engine stall (2018 Cherokee and Compass). Free inspection and pump replacement as needed. Chrysler code T65.open
  3. 18V-2822.4L cars may have a fuel tube that leaks fuel into the engine compartment, a fire risk. Free inspection and tube replacement. Chrysler code U39.open
  4. 18V-524Powertrain control module circuit-board voltage regulator chip may fail, causing a stall or no-start (2018-2019 Cherokee, multi-model). Free module replacement. Chrysler code U87.open
  5. 18V-494Right front halfshaft bearing cage may not have been properly heat treated, risking loss of drive or movement while in Park (2018 all-wheel drive). Free halfshaft replacement. Chrysler code U78.open
  6. 17V-543Tire and rim size information omitted from the certification label, a Federal Motor Vehicle Safety Standard 110 compliance failure (2017-2018). Free corrected label. Chrysler code T53.open
  7. 18V-332A wiring short can prevent cruise control from disengaging (2014-2018, multi-model). Free software flash of the engine or powertrain control module.open

Have a specific one in your sights?

The VIN is on the listing. We’ll check this exact car — build, open recalls, and whether the “completed” repairs stayed fixed.