Ford · Customer satisfaction program · issued 2025-07-01
Ford Customer satisfaction program 23B56
Certain 2020 - 2023 Model Year Escape Vehicles Inspect Front Door Check-Arm Reinforcement Spot Welds On all of the affected vehicles, the front door check-arm reinforcement welds can crack and may eventually pull away from the door structure. If not repaired, the check-arm reinforcement may eventually detach from the door structure. This can cause a rattling noise and increased door opening/closing efforts. It may also interfere with door glass operation and the ability of the check arm to hold the door in the open position . Submitting Owner reminder letters
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Coverage window
This Customer Satisfaction Program will be in effect until May 31, 2027 regardless of mileage. Coverage is automatically transferred to subsequent owners.
Where this shows up in our reports
- 2020 Ford Escape: The rest of the launch-year recall stack — The remaining campaigns are mostly quick fixes but should still check out by VIN: a front-seat recliner missing a strength pawl (19V-633), a mis-crimped side-curtain airbag (20V-415), a body control module that can miss tire-pressure/key-fob signals (20V-635), a start/stop accumulator with loose bolts that can leak transmission fluid (20V-550), a rear-drive-unit lubricant shortfall that can seize the AWD axle (21V-011), the recurring rearview-camera recalls (20V-575 and later software re-remedies), rear brake pads (25V-693), and a Customer Support Program (23B56) inspecting the front-door check-arm spot welds, in effect through May 31, 2027 with no mileage limit.
Source: NHTSA document 11021187